If you are a trader looking to get in contact with eToro, you will now need to have a silver tier club membership or above in order to speak to a member of their team over live chat. This content does not apply to US customers. The reason for these limitations is one that is doubled barrelled. One reason owes to the fact that eToro has grown its number of users so quickly in a short period of time. While the other reason is the on-going extraordinary trading conditions the world is experiencing at the moment due to on-going coronavirus crisis. [cta disclaimer='67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money. Cryptoasset investing is unregulated in some EU countries and the UK. No consumer protection. Your capital is at risk.' text='Visit eToro' href='/out/etoro'] The combination of these elements has, therefore, meant that their team have been overwhelmed with the number of customer support quests and therefore have to limit them for the time being. These procedures mean that only members of Silver Club and above can speak to an agent over the platform's live chat. However, traders are assured that this will be temporary and that they are onboarding customer support staff at a rapid rate to ensure that normal service can be resumed. In the meantime, if you need help with anything and aren’t a member of Sliver Club or above, then you will need to open a ticket and then wait for it to be resolved. Go to eToro here.